Prof. Dr. Martin Matzner Friedrich-Alexander Universität Erlangen-Nürnberg
Martin Matzner is Professor of Information Systems and the Chair of Digital Industrial Service Systems at Friedrich-Alexander-University Erlangen-Nürnberg. His research areas include business process management, business process analytics, as well as service engineering and service management. He has published more than 90 research papers and articles, among others in MIS Quarterly, Business & Information Systems Engineering and IEEE Transactions on Engineering Management. He is editor of the Journal of Service Management Research.
Sandra Zilker is currently a research assistant at the Chair of Digital Industrial Service Systems, Friedrich-Alexander-University Erlangen-Nürnberg. Her research interests include Business Process Management, Predictive and Prescriptive Process Monitoring, Deep Learning and Machine Learning.